Mint33 is committed to protecting the privacy and personal data of every member. This document transparently explains how we collect, use, store, and safeguard your information on our platform.
This Privacy Policy ("Policy") describes mint33's privacy practices regarding the collection, use, disclosure, and protection of personal data of users who access and use the mint33 platform via our official website or mobile app.
Mint33 understands that privacy is a sensitive matter for every user. We respect your right to privacy and are committed to ensuring that all data you share with us is handled with full responsibility, transparency, and in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable regulations.
By using the mint33 platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our platform immediately and contact our support team for further enquiries.
Mint33 collects your personal data in several ways — directly when you register or interact with the platform, and automatically through standard tracking technologies. The following are the categories of data we collect:
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/passport number | Account registration, KYC process |
| Contact Information | Phone number, email address, residential address | Registration form |
| Financial Data | Bank account number, deposit and withdrawal transaction records | Payment Processing |
| Technical Data | IP address, device type, web browser, operating system | Automated System Logs |
| Usage Data | Betting records, games played, session duration | In-platform activity |
| Cookie Data | Language preference, login session, analytics data | Cookie and pixel technology |
We only collect data that is genuinely required for the purposes stated in this Policy. We do not collect sensitive data such as medical information or religious beliefs unless you voluntarily provide it in a specific context.
Every piece of data we collect has a clear and lawful purpose. mint33 uses your personal data for the following purposes:
Mint33 will not use your data for any purpose not stated here without obtaining your consent first.
Mint33 upholds strict confidentiality principles. We do not sell, rent, or disclose your personal data to third parties without your consent, except in the following limited circumstances:
Protecting your personal data is mint33's highest priority. We implement comprehensive technical and organisational security measures to ensure your data is always safeguarded:
While we take all reasonable steps to protect your data, no security system is one hundred percent impenetrable. We therefore encourage you to take personal security measures as well, such as using a strong password and enabling two-factor authentication (2FA) on your mint33 account.
Mint33 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and maintain the security of your login session. The following are the types of cookies we use:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the mint33 platform. We recommend keeping essential cookies enabled to ensure a smooth gaming experience.
As a mint33 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:
You have the right to obtain a copy of the personal data we hold about you at any time.
If your data is inaccurate or out of date, you have the right to request prompt correction.
You may request deletion of your data under certain circumstances, subject to our legal obligations.
You have the right to object to the processing of your data for specific purposes, such as direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data in certain situations during an investigation.
To exercise any of the above rights, please contact the mint33 customer support team via live chat. We will process your request within 14 business days. In complex cases, this period may be extended to 30 days with written notice to you.
Mint33 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. The following are our data retention guidelines:
Once the retention period ends, your data will be securely deleted using industry-standard data erasure methods, or fully anonymised so it can no longer be linked to your identity.
The mint33 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child may have registered an account at mint33 are encouraged to contact our support team immediately for further action.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mint33 handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex complaints requiring in-depth investigation, we will update you on the progress within 14 business days.
Mint33 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material amendments will be communicated to you via a notice on the platform or through the email address registered to your account.
Frequently Asked Questions
Why mint33?
At mint33, player data protection is part of our platform's DNA — not an afterthought.
All data communications on the mint33 platform are protected with 256-bit SSL encryption — the same standard used by major banks in Malaysia. Your data never travels in plain text.
Our identity verification process is designed to be completed within one business day. Your documents are stored in an encrypted environment and accessed only by authorised personnel for verification purposes.
Mint33 has never and will never sell your personal data to advertisers or data brokers. Your data belongs to you — we only use it to provide you with a better service.
Mint33's privacy policy is built entirely in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all legal obligations relating to the collection, processing, and storage of personal data.
Mint33's security systems operate around the clock to detect and address any cyber threats or unauthorized access attempts to our users' data before any damage can occur.
You have full control over your data at mint33 — from the right to access and correct it, to requesting its deletion. Our request process is straightforward, transparent, and handled within the stipulated timeframe.
Join the mint33 Community
Mint33 ensures every gaming experience is safe, fair, and transparent. Register now and enjoy an online gaming platform that puts your privacy and security first at every step.